COLUMBUS – Columbia Gas of Ohio has been awarded the Most Trusted Utility Brand Award for 2022 by Escalent following its 2022 Utility Trusted Brand and Customer Engagement: Residential study. Columbia is one of only 39 brands across the country to receive the award.
Vince Parisi, president of Columbia Gas, said, "Our team strives to earn a high level of trust based on the daily hard work, selflessness and dedication to safety and customer service. We are very proud of this award and appreciate the trust our customers put in us to serve them."
Utilities named Most Trusted Brands are selected based on Brand Trust Index scores that performed at the top of the industry, achieved top score within their respective segment or had a Brand Trust Index score within 20 points above the industry average.
Escalent surveyed 79,529 residential electric, natural gas and combination utility customers of the 140 largest U.S. utility companies (based on residential customer counts). Escalent is a human behavior and analytics advisory firm with extensive energy and utility experience.
