MOUNT VERNON – People who are having problems with their Medicare-covered care or services can seek help from the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) for their state.
Livanta LLC is the BFCC-QIO for Ohio.
Since BFCC-QIOs support the rights of Medicare patients, Livanta’s services are available at no cost.
More than 63 million people in the United States are enrolled in Medicare, with more than 2.3 million living in Ohio.
BFCC-QIOs, like Livanta, are authorized Medicare contractors that protect the rights of individuals who have Medicare. Individuals with Medicare – or their family members or other representatives – can contact their BFCC-QIO if they believe they have not received high-quality care.
Livanta conducts medical record reviews on behalf of hospitalized Medicare patients who believe they are being discharged too soon. Livanta also reviews medical records for patients in other care settings facing the end of their Medicare-covered services. These reviews help ensure that the patient’s medical condition is stable and that a transfer to a lower level of care is appropriate.
Livanta can conduct medical record reviews when patients wish to file a formal complaint about their care. Beneficiaries and their representatives can file complaints about problems such as medication errors, wrong-site surgery or other adverse incidents. Immediate advocacy is another service offered by BFCC-QIOs. With immediate advocacy, Medicare patients or their families who need help resolving real-time problems can get assistance so that they have access to the right care at the right time.
Ohio residents can reach Livanta at 888-524-9900. For the deaf and hard-of-hearing, Livanta also offers a dedicated teletype phone number, which is 888-985-8775.
For more information, visit www.LivantaQIO.com or follow Livanta on social media @LivantaCares.
