COLUMBUS – Knox County provider Columbia Gas of Ohio has released a mobile app now available in both the Apple App Store and Google Play Store.
The mobile app closely mirrors the functionality available on the Columbia Gas website, according to a company press release. This includes options for bill payment, paperless billing, autopay and budget plans, usage records and billing history. The mobile app also includes the new start, stop and move self-service feature.
“Our customer experience is at the heart of what we do at Columbia Gas of Ohio,” said Columbia Gas President & COO Vince Parisi. “Mobile apps offer another channel for customers to conveniently pay their bill and handle routine transactions.”
The release touted the company’s digital offerings to customers, including website options to stop, start and move service without making a phone call. Paperless billing – the ability to view bills online anywhere, anytime – is another web option.
“The increased demand by customers for digital options has become abundantly clear; customers are not only asking for it, they are demanding it,” Parisi said. “We are confident that this implementation will provide an enhanced experience for our customers, providing them with the ability to easily do business on their terms while we continue to improve our service delivery to them.”
Early next year, the company plans to offer live chat options allowing customers to interact virtually with support team members.
To learn more about the mobile apps, visit ColumbiaGasOhio.com.