MOUNT VERNON — Knox County’s 911 operations director provided county commissioners with an update on implementing a Zuercher CAD (Computer-Aided Dispatch) system to come online next year for the 911 program, the Sheriff’s Department, Knox County Jail, city of Mount Vernon, and other entities including the Village of Fredericktown.
Operations Director Laura Webster said full user training for Zuercher CAD should begin over a span of several days at the end of January. Five months later, the new CAD system should be in place.
“That’s your full go-live date,” County Administrator Jason Booth said, speaking of June.
The new CAD system will interface with the Sheriff’s Departments Law Enforcement Data System (LEDS) and the Knox County Jail computer system, the Mount Vernon Police Department computer system, and the Village of Fredericktown’s police computer system. Webster said. It will also interface with Knox County’s new 911 phone system installed late last year.
Currently, with the new servers already in place, large amounts of data are being transferred from the old CAD system to the new one. Zuercher, which is part of CentralSquare Technologies software suite, has changed project managers since the project began, Webster noted. But she offered that a new manager should not change the overall project timeline. The CAD system being replaced is about a decade old.
“I think that they (CentralSquare Technologies/Zuercher) have a pretty good criteria that they follow,” Webster said.
The total cost of the Zuercher CAD system for Knox County- involved entities is about $433,000, Booth said. Earlier this year, commissioners agreed to cover upfront costs of Zuercher CAD for the 911 system ($194,954) and the Sheriff’s Office $(213,611) for a total of $408,565. The city of Mount Vernon was asked to provide its own upfront costs of about $40,000.
Fredericktown agreed to accept a grant of about $12,600 so it can interface its police operations with Zuercher CAD, Booth said. The village will be responsible starting in 2021 for annual maintenance costs of $2,100 per year. The Village of Danville was offered the same grant as Fredericktown but declined, he added. The villages of Centerburg and Gambier receive CAD service through the sheriff’s department.
County officials have already expressed optimism in savings that will result in reduced maintenance costs for the new Zuercher CAD system compared to the one being replaced. The county 911 system’s Zuercher CAD maintenance cost will be $32,964 per year — currently, it’s about $47,000 — with the sheriff’s CAD maintenance cost set at $33,373. Presently that cost for the sheriff is about $40,000, meaning both agencies will save thousands of dollars.
The new Zuercher CAD system will have several “next gen” features that are pleasing to both 911 dispatchers and law enforcement alike, county officials have said. One advantage is a police vehicle locator for law enforcement. Another feature will allow 911 dispatchers to view trends in an area, such as an uptick in burglaries.
In other matters Thursday, Knox County commissioners:
•Approved a contractor agreement between Knox County Department of Job and Family Services and The Winter Sanctuary, Inc., in the amount of up to $15,000, to help cover Winter Sanctuary’s costs in providing emergency shelter to individuals. The contract period is from Jan. 1 to Sept. 30, 2020.
•Approved a vendor agreement between Knox County Department of Job and Family Services’ Social Services Department and Angela Laman, licensed social worker. The vendor agreement, with a maximum reimbursement of up to $20,000, is for case record review and analyzing placement trends with children placed in custody.
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