MOUNT VERNON — Mandates and time frames for processing insurance applications with the new healthcare insurance marketplace rollout have been providing challenges for staff members at Knox County Jobs & Family Services. In a meeting Monday morning with the Knox County Board of Commissioners, KCJFS director Matthew Kurtz explained a backlog of data which is occurring as more than 400 insurance applications have been received from Knox County residents.
“It’s been a real challenge that we’re facing in this transition period,” said Kurtz.
“It’s a challenge going from our old state system to a new one and getting it to function with this new federal system that’s all brand new.”
Deadline for applications at the federal website is March 31, announced Kurtz. A closed period of enrollment will then follow until 2015. For those who get their applications submitted online by this date, acknowledgment will be recorded that the application was made, regardless if it were done in January or on March 31.
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