MOUNT VERNON — America is a good place to get sick, largely because its hospitals are good places to get well. Odds are you’ll interact with Knox Community Hospital or a practice it owns if you get sick in Knox County, so it’s natural to wonder how good local health care is. Rating agencies give typical Ohio hospitals Cs, and KCH falls squarely in that “average” range. Its board of trustees and CEO Bruce White have higher aspirations.
“We do surveys on every aspect of the services we provide and compare ourselves with hospitals that have similar and higher revenues,” White said. “We watch various metrics, and if we find ourselves not performing to those benchmarks we try to figure out why and how we can improve.”
Hospital care is monitored by government agencies, trade groups and consumer watchdogs, with data from the Press Ganey organization and the federal Hospital Consumer Assessments for Healthcare Provider System (HCAHPS) carrying special weight. White fully understands that in the quest of excellence there is no substitute for happy customers.
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