MOUNT VERNON — With the recent complications with shut down of the electronic benefit transfer cards around the nation, local grocery stores experienced some grief over the weekend. According to the Associated Press, the problem was not due to the current government shutdown, but instead issues that “stemmed from a power failure at a data center.”
K.T. Colvin, store manager at Neff’s Cardinal Market in Mount Vernon, said he had some issues.
“Other than a lot of people were upset, it went down around 10:30 (a.m.) and we knew it was more than just our store ... we had a couple of other stores in town call us to check if ours were down also,” said Colvin.
“As far as customers go, they were upset because they came in and they couldn’t use their card. It was completely out, wouldn’t accept any amount,” said Colvin. Colvin added that the cards were “up and working that (Saturday) night.”
People from Alabama to California found themselves temporarily unable to use their food stamp cards on Saturday morning, after a routine test of backup systems by Xerox sparked technical problems that shut down the states’ electronic benefit transfer, or EBT, systems. Xerox said late in the evening that access was restored for all users.
“Restarting the EBT system required time to ensure service was back at full functionality,” spokeswoman Jennifer Wasmer said in an email. An emergency voucher process was available in some of the areas while the problems were occurring, she said.
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